Return and Refund Policy
Last updated: December 13, 2024
Thank you for shopping at 6tycoffeeroaster.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to 6tycoffeeroaster.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to 6tycoffeeroaster, accessible from https://6tycoffeeroaster.com/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: info@6tycoffeeroaster.com
- By phone number: 0092 300 5413153
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
f8/4 islamabad
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: 0092 300 5413153At .6ty Coffee Roaster, we are committed to providing the highest quality coffee and ensuring your satisfaction. If you are not entirely satisfied with your purchase, please review our Refund and Returns Policy below.
By email: info@6tycoffeeroaster.com
Overview
1. Returns Eligibility
We accept returns under the following conditions:
Proof of purchase (e.g., order confirmation or receipt) is required.
The coffee beans must be unopened, in their original packaging, and unused.
The return request must be made within 7 days of receiving the product.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Opened or used coffee bags.
- Custom or bulk wholesale orders, unless there is a defect.
- Gift cards or promotional items.
3. Refund Policy
- Refunds are issued only for approved return requests.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong product delivered or defective item).
- Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
4. How to Initiate a Return
To start the return process:
- Contact us at returns@6tycoffeeroaster.com or call our customer support team at [Insert Phone Number].
- Provide your order details and reason for the return.
- Our team will guide you through the next steps, including return shipping instructions.
5. Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product:
- Contact us within 48 hours of delivery.
- Provide pictures of the damaged or incorrect product for verification.
- We will replace the item at no additional cost or offer a full refund.
6. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Email: info@6tycoffeeroaster.com
- Phone: [00923005413153]
Thank you for choosing .6ty Coffee Roaster. Your satisfaction is our priority!
Need help?
Contact us at {info@6tycoffeeroaster.com} for questions related to refunds and returns.